Job Description – Substance Abuse Case Manager: Maine Mothers’ Network

Supervised by: Clinical Director    Hours: Full-time 40 hours a week

Basic Purpose: To work directly with clients who are seeking, receiving treatment, or have been identified as having substance abuse challenges and are either pregnant or parenting child(ren) from birth to five years old.


  • MHRT-C and CADC or CADC eligible required; prefer Bachelor’s Degree in related field or unrelated field with one year related experience.
  • Knowledge of substance abuse and co-occurring disorders – characteristics, assessment, and treatment.
  • Personal characteristics of maturity and professionalism with a sincere desire to work with recovering individuals.
  • Basic computer skills in word processing, e-mail, and Internet use.
  • Must possess a valid State of Maine driver’s license and possess reliable transportation.


General Description:  Wellspring utilizes the Sanctuary Model, which is a trauma-informed client treatment organizational change model.  The Sanctuary Model organizes both our treatment and the way we run our organization.  Sanctuary is an inclusive model because it is a way of guiding leaders, staff, clients, and families to share the same language.  The Case Manager helps clients in their recovery from substance use and co-occurring disorders through role modeling, and empathetic trauma-informed support using Sanctuary framework.



  • Provides comprehensive services for clients through substance abuse and mental health competencies under scope of practice as a Targeted Substance Abuse Case Manager of the Maine Mothers’ Network.
  • Follows policies and procedures with regard to client records to ensure that the services provided are consistent with best practices, assessment, case management and/or treatment goals.
  • Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and clients.
  • Has a therapeutic approach of being empathetic, respectful, and motivational, while encouraging clients to take responsibility for their lives.
  • Demonstrates high professional and ethical standards.
  • Acts as a positive role model, providing clients with guidance and support.



  • Is knowledgeable of all aspects of the Maine Mothers’ Network.
  • Participates in specialized training in Infant Mental Health, Motivational Interviewing, Nurturing Parents Program as well as those required to maintain certification/license or to enhance job skills.
  • Ensures clients understand their rights regarding confidentiality as well as maintaining client confidentiality at all times in accordance with federal, state, and agency standards.
  • Assumes primary responsibility for all case management functions for clients served through the Maine Mothers’ Network in Penobscot and Piscataquis Counties, including assessment, service planning, coordination, advocacy, and monitoring through a comprehensive service plan.
  • Completes universal trauma screening for adverse childhood experiences (ACEs checklist), Edinburgh Post Partum Depression screening, Patient Health Questionnaire, AC-OK Questionnaire, ADL Checklist, and other screening instruments as applicable.
  • Supports client right to make decisions related to plan of care, reflecting a trauma-informed, recovery-oriented approach. Facilitates awareness of life now and how they want it to be.
  • Facilitates the “Nurturing Parents Program,” a specialized group work using evidence-based practices.
  • Works with clients to identify and eliminate barriers from seeking treatment (i.e. issues of food, housing, transportation); assists clients in obtaining child care to allow greater participation in treatment as needed.
  • Ensures collateral contacts with other essential services are identified and documented within the plan of care.
  • Sets up transportation for clients to attend appointments.
  • Maintains and utilizes knowledge of community resources and accessibility.
  • Schedules appointments with consideration of client needs and preferences.
  • Locates, uses, monitors, and/or develops community resources and services for clients.
  • Attends regularly scheduled consultations to ensure treatment model fidelity and appropriate coordination of services.
  • Refers persons served to other professionals or services as appropriate to ensure optimal service; monitors and follows-up on status of referrals and existing services.
  • Collects and reports data as required by the agency and the grant.
  • Ensures that documentation is complete, accurate, timely and meets regulatory and agency standards.
  • Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.
  • Demonstrates patience, caring, compassion, and sensitivity toward clients.
  • Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.
  • Attends meetings and supervisions as required and necessary for the position.
  • Promotes and fosters effective relations, both inside and outside of the agency.
  • May perform other related duties as required.




  1. Attendance and Dependability: Reports to work promptly at assigned hours and is seldom absent from work; submits accurate time sheets to the supervisor.  Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.


  1. Communication and Contact: The employee communicates effectively both verbally and in writing with clients, colleagues, and other individuals inside and outside the company while maintaining confidentiality of all client related information.


  1. Relationships with Others:  Conveys a welcoming, empathic, hopeful attitude towards people with co-occurring conditions and supports a philosophy of dual recovery.  Engages and welcomes people in ways that convey respect for diversity in a culturally appropriate way.  Demonstrates high professional/ethical standards and works well with others as part of the treatment team.  Has a therapeutic approach of being empathetic, respectful, and motivational, while encouraging clients to take responsibility for their lives.


  1. Participates in the Sanctuary Model and incorporates Sanctuary values, principles, and tools in building a trauma informed treatment program.


This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee.


This position is classified as non-exempt from the pay provisions of the Fair Labor and Standards Act.