Job Description – Residential Care Assistant (RCA)

SUPERVISED BY: Program Director

HOURS:        Full time 40/36/32 hours/week – Part time less than 30 hours/week.

All positions include Evenings, Overnights, Weekends and Holidays.


    1. Have a basic understanding of substance abuse and/or co-occurring disorders.
    2. High school diploma or equivalent required, associate’s degree preferred
    3. Have a desire and ability to relate maturely and professionally with those recovering from substance abuse and/or co-occurring disorders in a trauma-informed manner.
    4. Current certification for CPR and Basic First Aid or ability to be certified within 6 months.
    5. Successful completion of 40 hours of training by Wellspring staff.


  • Monitors the program during assigned shifts, assessing the safety needs of residents and implementing agency procedures in the event of a crisis or an emergency.
  • Acts as a positive role model, providing clients with guidance and support during non-treatment hours.
  • Monitors the distribution of medications in accordance with agency and Maine state regulations during non-treatment hours and completes appropriate documentation.

EXAMPLES OF DUTIES: [May not include all of the duties assigned]

  1. Coordinate the safety, security and supervision of the clients and the facility outside of treatment hours.
  2. Implement agency safety policies in case of emergencies, such as medical or fire and contact the on call supervisor during emergencies in the absence of a counselor and/or Program Director.
  3. Interact with clients in a manner demonstrating democracy and emotional intelligence and assist with problem solving in daily living activities.
  4. Answer the program business telephone according to federal and state confidentiality laws and program policies.
  5. Record all rule infractions or any other pertinent information into the program log.  Pass on a verbal report and keys to the next counselor at change of shifts.
  6. Monitor the distribution of medications in accordance with established policies
  7. Protect client confidentiality at all times according to 42 CFR Part 2 and agency program policies within and outside the program.
  8. Report to work promptly at assigned time.
  9. Provide holiday, weekend, evening and overnight coverage as scheduled.
  10. Attend and actively participate in supervision sessions.
  11. Keep accurate time record of activities and submit to supervisor as required. Perform all other duties required by the Program Director


  1. Attendance and Dependability: Reports to work promptly at assigned hours and is seldom absent from work; submits accurate time sheets to the supervisor. Demonstrates reliability in fulfilling job responsibilities in both routine and complex job situations, meets deadlines for paperwork, is punctual, and maintains a dependable attendance record.  Employee can be depended upon to not only complete work in a timely, accurate, and thorough manner   but is also conscientious, about assignments. Employee can also be depended upon to adapt to changing work demands, be receptive to new ideas and procedures, and work effectively under pressure or in crisis situations
  2. Communication and Contact: The employee communicates effectively both verbally and in writing with clients, colleagues, and other individuals inside and outside the company while maintaining confidentiality of all client related information. Employee is to be empathetic, respectful, and motivational and encourage others to take responsibility for their lives by acting as a positive role model.
  3. Relationships with Others: Conveys a professional attitude by demonstrating an interest in the job and the agency with a welcoming, empathic, hopeful attitude and by emphasizing the positive aspects of most situations, which supports a philosophy of dual recovery.  Engages and welcomes people in ways that convey respect for diversity in a culturally appropriate way.  Demonstrates high professional/ethical standards, including the observation of professional boundaries and works well with others as part of the team.  Has an approach of being empathetic, respectful, and motivational, while encouraging clients to take responsibility for their lives.
  4. Participates in the Sanctuary Model:  Wellspring utilizes the Sanctuary Model, which is a trauma-informed client treatment model that organizes both our treatment and the way we run our organization.  Sanctuary is an inclusive model because it is a way of guiding leaders, staff, clients, and families to share the same language.  Client Care Coordinators help clients in their recovery from substance use and co-occurring disorders through role modeling, and empathetic trauma-informed support using the Sanctuary framework, values, principles, and tools in building a trauma informed treatment program.


 This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee.


The classification of this position is considered non-exempt from the pay provisions of the Fair Labor and Standards Act.