Job Description – Case Manager



The Outpatient Case Manager must possess a Bachelor’s Degree in a human services field (Social Work, Psychology, Behavioral Science) and one year of direct relevant experience, or an Associates Degree in a Human Services field and two years of direct relevant experience. Relevant experience may include experience in a psychiatric inpatient or residential setting, relevant life experience, or a comparable practicum. Must be certified at the MHRT level. Use of personal vehicle required.



The Outpatient Case manager is responsible for assisting clients to attain the skills and resources necessary to function successfully in the community. Emphasis is placed on holistic care using SAMHSA’s 8 dimensions of wellness: Emotional, Financial, Social, Spiritual, Occupational, Physical, Intellectual, and Environmental. The Outpatient Case manager will work within a multi-disciplinary team.


General Description:  Wellspring’s work is informed by the Sanctuary Model, a trauma-informed client treatment organizational change model. Sanctuary organizes both our treatment and the way we run our organization. It is an inclusive model that guides leaders, staff, clients, and families to share the same language. The Outpatient Case manager helps clients in their recovery from substance use and co-occurring disorders through role modeling, and empathetic trauma-informed support using Sanctuary framework.



EXAMPLES OF DUTIES: [May not include all of the duties assigned]


  1. Provide a welcoming environment for individuals seeking mental health, substance abuse, co-occurring, and community support.


  1. Establishing therapeutic relationships with clients and prospective clients according to the philosophy and values of the program. This includes engaging “hard-to-reach” clients.


  1. Conduct bio-psycho-social assessment interviews and diagnostic evaluations, and complete required written reports/summaries


  1. Develop and maintain good therapeutic relationships and boundaries with participants.


  1. Demonstrated knowledge of local resources that include programs to facilitate employment and low cost housing. Collaborate closely with partner agencies


  1. Link clients to necessary and appropriate resources that are culturally appropriate and community based.


  1. Be proficient (and/or able to receive training) in Motivational Interviewing, Cognitive Behavioral Therapy, and other evidence-based and evidence-informed practices suitable for diverse participants.


  1. Meet all deadlines and comply with requirements for documentation and billing, including the completion of client mental health updates


  1. Ability to manage electronic Health Records, use Microsoft Excel and Word for required reporting and documentation.


  1. Providing educational and supportive counseling and assistance to the client’s family and significant others in direct relationship to the client’s Treatment Plan as authorized by the client.


  1. Coordinating client’s utilization of community resources as appropriate by accompanying clients to those resources as necessary.


  1. Coordinating client’s physical and mental health needs by working with the multi-disciplinary team or maintaining regular contact and coordination with client’s other providers.


  1. Provide crisis intervention as appropriate and necessary.


  1. Provide and engage in other services necessary to support treatment to clients such as clinical case meetings, staff development, maintaining clinical and administrative records per agency requirements.
  2. Other duties as assigned by the Supervisor.





  1. Attendance and Dependability: Reports to work promptly at assigned hours and is seldom absent from work; submits accurate time sheets to the supervisor.  Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.


  1. Communication and Contact: The employee communicates effectively both verbally and in writing with clients, colleagues, and other individuals inside and outside the company while maintaining confidentiality of all client related information.  Employee is empathetic, respectful, and motivational and encourage others to take responsibility for their lives by acting as a positive role model.


  1. Relationships with Others:  Conveys a professional attitude by demonstrating an interest in the job and the agency with a welcoming, empathic, hopeful attitude and by emphasizing the positive aspects of most situations, which supports a philosophy of dual recovery.  Engages and welcomes people in ways that convey respect for diversity in a culturally appropriate way.  Demonstrates high professional/ethical standards, including the observation of professional boundaries and works well with others as part of the team.  Has empathetic, respectful, and motivational approach and encourages clients to take responsibility for their lives.


  1. Professional development: Understands job responsibilities and adheres to policies and procedures; expands knowledge and skills necessary for job; demonstrates self-awareness of and ability to work through attitudes that negatively affect performance, including personal reactivity.  Employee will prioritize time and tasks efficiently; distinguish between major and minor issues; develop logical and creative solutions to problems; and make effective decisions within the scope of their duties.  Employee will also productively utilize supervision; keep supervisor informed; adequately prepare for supervision.


  1. Participates in the Sanctuary Model and incorporates Sanctuary values, principles, and tools in building a trauma informed treatment program.



This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee.


The classification of this position is considered non-exempt from the pay provisions of the Fair Labor and Standards Act.